Never mind “Autopilot.” What about the people who are afraid to fly? Thoughts on creating website building software for small businesses.
If there’s one thing I’ve learned over the years it’s that no matter how easy something may be, some folks have a tendency to stay clear away from it. And not because they don’t want […]
We all make assumptions all the time. In fact you likely made an assumption about this article before you clicked on it. It’s human nature for our brains to fill in blanks and make connections […]
Recently, Automattic design and research teams paired up to conduct a foundational research study to learn more about small business owners. One of the insights that immediately stood out as I made my way through […]
Recently I’ve been thinking a lot about my dentist. Like most dentists I’ve been to, it’s a small operation — basically just one dentist and a couple of assistants. They’re not necessarily interested in marketing […]
When I speak about my work as a Design Operations lead I often focus on the three pillars of design operations to help ground the conversation in the framework of Process, People, and Projects and […]