It was my daughters 16th birthday and I had spent well over a year planning a surf trip for us to Portugal. I pictured us surfing off into the sunset, eating amazing food, and bonding without inhibitions. The ultimate mother daughter experience. My mother passed away when I was 16 therefore this milestone birthday was…

When I speak about my work as a Design Operations lead I often focus on the  three pillars of design operations to help ground the conversation in the framework of Process, People, and Projects and the partnerships that unlock more effective ways of working. This is a helpful framework because it outlines the distinct areas…

Musings on Six Months as Head of Design Operations @Automattic – Part One Coming into my role as Head of Design Ops from a prior career in design consulting building out similar types of practice areas (think Program Management / Project Management / Production) I had some pretty definitive notions that I could basically apply everything…