Tag: past-featured

An open source test script

Over the years of conducting user tests my team has used and iterated on our own usability test script. We’ve refined the structure and language, optimizing for objective, unbiased user insights. When starting a new […]

Listen Up

How does Automattic incorporate “listening” into its design process? Two weeks ago Automattic had its annual all-company in-person gathering in Whistler, British Columbia. I got to catch up with dozens of colleagues and meet dozens […]

From a marathon to a sprint

Developing and launching a theme on WordPress.com is a long, multi-step process that can take weeks, if not months in some cases. We would typically do it all alone, working in relative seclusion, sharing our […]

Crossing the digital divide

Taxiing home after my first Automattic Grand Meetup in Whistler, I was happy to get to know my driver Mohamed. He has been running his family business for over 20 years and also drives a […]