お客様のお客様

私はデザイナーがプロダクトやUXをデザインする際に、お客様と直接会い、彼らの生活に感情移入することが大切なことを書いたが、今月はそれにまた一歩深く習ったことを書きます。続きを読む

Improving Maintenance Workflow

For as long as I’ve been a part of a WordPress-centric company, I’ve had to maintain a large catalogue of products. Keeping track of bugs to fix and enhancements to build has been a challenge, […]

That nice and quick little feature

It’s inevitable that sometime in the lifespan of a software project, features that do not necessarily fit the overall goal will find their way into the code base. In a world of online communities and […]

Many Hands

The theme team at Automattic handles much more than just building themes, and we work collaboratively on many projects. However, when creating themes for WordPress.com — designing and developing new themes, or converting an existing […]

Communicate with Silent Movies

It can be hard to describe a visual idea with words. Thats why photos exist. But sometimes even a picture doesn’t get the job done. Thats why GIFs exist.

Things I learnt by asking questions

Two minutes before my first-ever user interview was supposed to start, my wifi died. Cue panic: me, furiously running around my house, restarting things at random and shouting at everyone. I’ve been working on a […]

Themes are Mission Control

When we think of space flight, we often think of the thing that gets us there: the shuttle, module or rockets that take us out of this world. However, in the early days of space […]

Keeping product assumptions in check

Assumptions can be difficult to overcome. Many times we don’t even realize we’re making them. As an experienced product designer, I find it easier to make these assumptions. They more easily creep into my work […]

Running remote design sprints

I lead a team of designers who work on WordPress.com and other products. Last year, my team ran our first design sprint together in-person at a team meetup. It was a great way to kick […]