Teacakes and tablets

I’m forever trying to learn new things. It’s one of the things I love most about working on the web—there’s something new to learn every single day. This month, I’ve spent a lot of my […]

Conquering isolation on a remote design team

Every designer has experienced overlooking something along a project lifecycle. We are so focused on the task at hand that we want to keep going and fail to request feedback. In a context of remote […]

Hundreds of Tiny Arrows

I recently hand-drew hundreds of tiny arrows for a Longreads illustration. It took about four hours, with a few breaks to check Slack and refill my chai. I knew I could have drawn a few […]

Brix Wine & Charcuterie site design – Detroit Hackathon reflection

This February, I visited Detroit along with a team of fellow Automatticians to participate in the Detroit Hackathon, an initiative of Rebrand Detroit. We did a quick tour of Detroit (we only had a weekend, […]

Fidelity matters

When trying to communicate a design idea in a work environment, it is essential that you do so in the most effective way possible for all parties involved. You want to be as clear and […]

What’s Your Freedom?

“We don’t make software for free, we make it for freedom.” The idea of freedom rings true to Automattic’s roots. Our CEO, Matt Mullenweg, blogged about the four software freedoms back in 2014. In fact, this […]

Your support team might just be your biggest user research asset in your company

We speak a lot about user research at Automattic within our various product divisions and it’s easy to get your head down in the trenches and feel like you don’t have the time to come […]

How we build empathy for our customers

In my last post, I wrote how we use interviews to learn about our customers. They allow us to ask them questions and in their responses we find insights and get inspired. In this post, […]