Product Management

Breaking the silver bullet fallacy

This post originally appeared on filippodt.com. Wikipedia defines a silver bullet as “a metaphor for a simple, seemingly magical, solution to a difficult problem”. Working in product development, I have…

Money and tech

From optimistically conceived origins and message statements about making the world a better place, too many websites and startups have become the leading edge of bias and trauma, especially for marginalized and at-risk groups.

How have so many of our digital services and social networks become a garbage fire of lies, distortions, hate speech, tribalism, snake oil, and privacy violations?

The challenge of deeply understanding our customers

As designers we often do research or get research insights by a specialized team. This research work is always impactful and can lead to smaller and large changes. Over the…

Reaching Tomorrow

Stories help shape reality. It helps paint the past, present, and future. Through stories we can prompt emotions, experiences, and vision. Stories are human. A great example of how stories…

Plugins, Plugins, Plugins

For the past six weeks I have been working to retire a small library of shared plugins on the VIP Go platform. It was a slow and delicate operation that…

What Problem Are We Solving?

There is no such thing as Good Design. Sure, there’s design that you personally like, which is nice. And there’s good default practices that can help you get started. But…

Recruiting participants for remote user tests

I recently attended my first remote design sprint at Automattic. It ran over a two week period and  was attended by fellow designers, developers, data scientists, happiness engineers, and marketers.…

Passing the Baton

On or around the 21st of August, my family and I will welcome a baby boy, officially making me the luckiest man in the world. That also means I’ll be…