All posts by dezzie

I like to eat, think, and take things apart.

When design is not about you

If I were to tell you that people couldn’t wait to stop using your product, how would you react? We may assume that there is something fundamentally broken with the product, a problem which must […]

Why all designers should do customer support

All new hires at Automattic are required to spend three weeks as a Happiness Engineer, solving…basically anything one can create with a WordPress.com site. Plus anything that the phrase “systems thinking” adds to its scope. […]