All posts by Joan Rho


Discovering customer stories through user research

Search for and tell stories about people, not just data. Two months ago, I was invited by one of Jetpack’s engineering teams to join their week-long team meetup in Madrid, Spain. Most of our days […]

How to Create a Website for Your Small Business, Part 3: Customization and Sharing

Back in Part 2 of this three-part tutorial series, we set up our website, planned out the structure of our site pages, and added in our main content. Now, it’s time to start customizing our […]

How to Create a Website for Your Small Business, Part 2: Website Structure and Content

Now that we’ve set up our website, it’s time to decide what content to put on it—this is Part 2 of our three-part tutorial series on creating a website for your small business. In this post, […]

How to Create a Website for Your Small Business (a Three-Part Tutorial Series)

According to the U.S. Small Business Administration and SCORE, many small businesses don’t have a website, yet most consumers research a business online before they decide to try out their products or services. Having a […]

Democratizing Identity

One of the core ideas we stand for here at Automattic is Democratizing Publishing—the idea that anyone with a story should be free to tell it, regardless of income, gender, politics, language, or where they […]