All posts by Erin 'Folletto' Casali

Designing Product Experiences at Automattic · Advisor · Mentor · Speaker · Baker Framework Founder · ManifestoIbridi Author

Can positive feedback be used in place of negative feedback?

Feedback is difficult, especially because we don’t take it as a skill to be learned but we expect everyone to be already good at that. Even more, when we say feedback we often refer to […]

Redesigning legacy navigation for modern times: the Calypso navigation bar

WordPress.com in 2014 had a big problem. It had grown organically over the years across multiple tools and platforms and was periodically influenced with changes coming from the open source community. As a result, it […]