Month: September 2018

I need a website, and I need it yesterday

Recently I’ve been thinking a lot about my dentist. Like most dentists I’ve been to, it’s a small operation — basically just one dentist and a couple of assistants. They’re not necessarily interested in marketing […]

Concepting through the Hypotheses – Part Two

When I speak about my work as a Design Operations lead I often focus on the  three pillars of design operations to help ground the conversation in the framework of Process, People, and Projects and […]

Improvements4All™

In recent months, we’ve done a fair amount of research on small business owners, and how a website can help them find their presence on the web. As I paged through some of the results […]

The Business Listing

When I was younger and needed a plumber, I’d open up a thick phone book and sort through listings alphabetically. There were names like “Al’s Plumbing,” or “AA Plumbing,” and even an “AAA Plumbing.” All […]

Things I Thought I Knew and Then Some

Musings on Six Months as Head of Design Operations @Automattic – Part One Coming into my role as Head of Design Ops from a prior career in design consulting building out similar types of practice areas […]

Personal Professional Mission (PPM)

Our Head of Design Ops at Automattic, Alison Rand, is passionate about the idea of PPMs. Alison introduced me to the concept a few months ago, and I immediately gravitated to it but I wasn’t […]

2018 Design Tools Cost Comparison Sketch

Putting my money-glasses on, I’ve been curious about how much anyone needs to pay for design tools that enable drawing, prototyping, and communicating. Because recently something’s been bothering me, that I couldn’t put my finger […]