Month: June 2018

Building trust with notifications

When we launched the redesign of notifications a few years ago, it was one of the only WordPress.com features developed in tandem with all platforms. Although this exact principle wasn’t stated during development, the core values […]

Why all designers should do customer support

All new hires at Automattic are required to spend three weeks as a Happiness Engineer, solving…basically anything one can create with a WordPress.com site. Plus anything that the phrase “systems thinking” adds to its scope. […]

Building trust through the Rebrand Cities project

At Automattic, there’s one collaborative project which particularly helps building trust within who we are as a company, our product(s) and our customers. This project, founded by Hajj Flemings, is called Rebrand Cities and has the […]

Invisible

The best design is invisible. It is functional to the point that you forget how it works, you just use it. You might even forget it took effort to invent once upon a time. For […]

The Curious Mind

“Start from curiosity. Welcome and seek out difference.” The Dotcom Design team recently completed a series of user interviews in an attempt to better understand small businesses and their needs. We heard from small business owners […]

Seeking out Stories

Earlier this year, I got involved with an organization called Get Her Elected, which seeks to pair women running for office across the United States with talented, remote volunteers. I spent the year following the 2016 […]